Jane Stiwell– Got my jacket today, really efficient service, I delighted with this high viz fitted jacket, so pleased I've told everyone on the H&H website
Suzanne Froggat– I very rarely give feedback but felt so strongly that I had to let your company know that I can't imagine riding without it on now, lots of my horsey friends also commented on how lovely it was.
Ms Bettina Boxhall-James– Jacket arrived safely today and it's brilliant!
Horse and Pony Network.co.uk– The Aspey jacket is fabulous, beautifully designed and stylish, very flattering fit, this is my favorite jacket, I use it every day.
Equestrian Trade News– This is a smart jacket, the pull down warning triangle is a great idea, comfortable to wear and the sleeves were a good length to accommodate movement whilst riding
Recent Blog Posts
- Working with Shearwater Insurance to keep you safer. 05-Mar-2014
- POLITE a huge success at the EcCel 20-Feb-2014
- Offical BBC Trust report on the BBC apology 03-Dec-2013
- The EQUISAFETY TREC Ireland National Championships 30-Jun-2013
- Fashionable & Funky... 30-Apr-2013
Delivery and Returns
DELIVERY AND COST
We can deliver anywhere in the UK and International, excluding BFPO addresses
If you live outside the UK prices will unfortunately have to be increased.
We normally send the order out the same working day, if we do not have the stock we will contact you by phone or email to let you know, if you don't want to wait we will send a refund within 7 days.
We send all products out by next day delivery if placed by 3 pm by courier or Royal Mail however we cannot guarantee next day delivery. All orders placed after 3 pm will be sent out the following day.
Deliveries require someone to be present to accept and sign for the delivery. This is simply to ensure the goods were delivered and received correctly. If you can't be there to sign for delivery remember that you can specify a different delivery address while ordering and have your order delivered to your workplace, or a friends place, etc.
If no one is at the delivery address the courier will leave a card with details to arrange pick-up or redelivery. Or you can tell us if you want it left in the porch, shed etc. If you do this we cannot be held responsible if the parcel is stolen.
Returns & Exchange Procedures
Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in a fully re-saleable condition. Within 7 days of purchasing the item.
If we find that the product has not been returned to us in a fully re-saleable condition, we reserve the right to refuse a refund or exchange on the item. If you have an item that you think maybe faulty, we will ask you to return it to us so we can inspect it, in the event that item is not faulty we are unable to refund the postage costs as the item is in perfect working condition.
Please Note - Goods should be returned to the place of purchase: We are unable to refund or exchange garments if bought from another trade suppliers.
If the garment is faulty please email firstname.lastname@example.org or ring the office on 0151 678 7182, please do not send goods back until we have given you a reference number. All Equisafety Ltd & High Visibility Ltd products are guaranteed against manufacture defects for 6 months.
|Delivery Options||Price||Usual Timing|
|STANDARD UK Delivery
(Includes : Scottish Isles & Highlands, Northern Ireland, Channel Islands, Isle of Man)
|£2.00||Usually within 3-4 working days. Monday to Friday, (excluding public holidays)|
|EUROPEAN UNION (EU) Delivery
||£15.00||Up to 10 days delivery|
|INTERNATIONAL Delivery for orders UNDER £50||£20.00||Up to 10 days delivery|
|INTERNATIONAL Delivery for orders OVER £50||£30.00||Up to 10 days delivery|